Skip to Content
Promo Banner All Free clear HCP

FAQs

FAQs

Typically, you’ll receive your first samples within 12 weeks of requesting them. Unfortunately, supply-chain issues may still be affecting our fulfillment times. If you’d like to confirm you’re scheduled to receive samples as soon as they become available, email psosa@elitesmg.com.

We typically send a new supply of samples every 3-4 months. If you need more samples before then, email psosa@elitesmg.com.

If your office ran out of free samples before a scheduled re-supply shipment (roughly every 3-4 months), you can request a more immediate supply by emailing psosa@elitesmg.com.

If you or your practice have moved to a new address, simply update your contact information HERE.

We use SmartLabel to conveniently display ingredient lists for our products. Next to each of the products, you’ll find a SmartLabel icon that will redirect you to a site with our full ingredient, safety, use and handling information. SmartLabel is available for every product in the all® free clear laundry portfolio.

all® free clear MIGHTY PACS® detergent and film are made with laundry-safe, hypoallergenic materials that fully dissolve when mixed with water in your washing machine. The film is made from a biodegradable polyvinyl. The film is formulated to dissolve in all water temperatures when mixed with water—including cold water—when used as directed in the washing machine drum. Remember, when using a single-dose detergent pac, place the pac in an empty washer drum and then add your clothes.

all® free clear detergents are a great option for washing baby clothes. all® free clear is the #1 recommended detergent brand by dermatologists, allergists and pediatricians for sensitive skin. These hypoallergenic detergents are 100% free of perfumes and dyes.

EPA scientists evaluate each product that manufacturers submit against the Safer Choice Standard and Criteria for Safer Chemical Ingredients and award the label to qualifying products. For more details, go to: www.epa.gov/saferchoice.

EPA/Safer Choice recognition does not constitute endorsement of these products. The Safer Choice label signifies that the formulas for these products, as Henkel has represented them to the EPA, contain ingredients with more positive health and environmental characteristics than conventional products. EPA/Safer Choice relies solely on Henkel, its integrity and good faith, for information on the composition, ingredients and attributes of these products. EPA/Safer Choice has not independently identified, i.e., via chemical analysis, the ingredients in the product formulas, nor evaluated any of Henkel's non-ingredient claims. EPA/Safer Choice provides its evaluation only as to the environmental and human health characteristics of the products, based on currently available information and scientific understanding.